Refund & Return Policy
Welcome to Silk & Solt!
THE SILK & SOLT PROMISE
We stand behind our products and want you to be satisfied with them!
We always do our best to take care of our customers – dealing with all situations fairly and responsibly!
If you need any personal help, please email us at [email protected]
HOW DO I START A RETURN?
Start your return by entering the Easy Return Portal.
Once you have entered your email address and reference number (from the packing slip), please select the eligible items you would like to return.
Once you have finished the Returns process, a return label will be emailed directly to you. Print the label and include it in the package with your items. Please ensure all approved items are included in the same package.
WHAT QUALIFIES FOR A RETURN?
Items that qualify for a return are any item that is unworn, unwashed, undamaged, unused, with all the original tags attached and not marked FINAL SALE.
Tops and dresses can get makeup on them very easily during the try on process, please take extra care.
- Items marked with FINAL SALE cannot be returned, refunded or exchanged.
- Items marked under any regular SALE are qualified only for exchange / Silk & Solt store credit, and cannot be returned for a refund.
- Items purchased with a 30% or more coupon code are considered sale items.
- Accessories and jewelry are not eligible for a refund or exchange.
WHAT IS YOUR RETURN POLICY?
Within 14 days: We gladly accept returns for a refund ( not relevant to sale items, final sale items and accessories )
*an $8.00 return shipping cost will be deducted from your refund
*Your return shipping cost is FREE if you opt for a Silk & Solt store credit / exchange!
After 14 days: we will accept returns only for Silk & Solt store credit / exchange if postmarked within 30 calendar days from the date your order was shipped.
*Your return shipping cost is FREE if you opt for a Silk & Solt store credit / exchange!
MY ITEM IS MARKED FINAL SALE. CAN I STILL RETURN IT?
Items marked with FINAL SALE cannot be returned, refunded or exchanged.
Final sale items are limited to heavily marked down items from past seasons.
*Gift cards are also final sale items and are non refundable.
INTERNATIONAL ORDERS
For International returns – please contact support at [email protected]
International return shipping cost is at the customer’s expense, we do not refund or add credit for the cost of return postage.
INTERNATIONAL TAXES & CUSTOMS FEES
If you’ve placed an order outside of the United States, your order may be subject to customs fees.
Please contact your local postal service or customs office to learn more about how your country handles taxes and duties.
We are not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay customs fees on each item that is ordered. Customers may be responsible for multiple customs charges from their customs office if multiple items are ordered that are shipped separately. These fees are set by your local postal service or customs office and are the responsibility of the customer.
MY ITEM ARRIVED DAMAGED. WHAT DO I DO?
If you receive an item that is damaged, please notify us within 3 days through the Easy return portal , just choose the “Item is Damaged” option and we will get back to you shortly to resolve it. You will be asked to include photos of the damaged item so we recommend preparing those in advance to speed up the process. You can also email us at [email protected]
* We do our best to accurately depict the correct colors of our clothing but colors may vary due to photography lenses and lighting. These situations do not qualify as defects but you most certainly can still return them.
I RECEIVED THE WRONG ITEM. WHAT DO I DO?
If you received a wrong item / size / color, you are always eligible for a free exchange through the Easy return portal , just choose the “received a wrong item” and we will email you with a pre-paid return label. You will be asked to include photos of the item you got so we recommend preparing those in advance to speed up the process.
ARE YOUR RETURN LABELS FREE?
If you choose to use the pre-paid return label sent to your email, a $8 cost will be deducted from the return total once we process your return.
Our pre-paid return labels are only for use in the United States. International orders shipping cost will be paid by the customer.
- Your return shipping is FREE if you opt for a Silk & Solt store credit or exchange!
- Original shipping charges are not refundable.
WHAT PACKAGING SHOULD I SEND THE RETURN IN?
You are free to return your items in the original packaging (that would be the greener choice and definitely our favorite one) or any packaging that will safely return the items back to us.
WHAT IS YOUR RETURN PROCESSING TIME?
Once you receive an email indicating your return has reached our warehouse, please allow us up to 30 business days for us to process your return. We appreciate your patience and working on speeding up this process.
If any returns do not meet the requirements listed above, our amazing customer service team will contact you via email.
We are always available for any further questions, just click here to send us an email or contact [email protected]
Thank you so much for your trust and loyalty
We are here for you!
Company：Mychal Cinda Inc
Address: 1505 PATTON DR,BOULDER, CO 80303, USA
Call:+1 9253185723
Email: [email protected]